Lockerly

Privacy Policy

Welcome to Lockrly. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website [www.lockrly.com] (“Website”) and our luggage storage services (“Services”).

We are committed to protecting your privacy and handling your data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you provide directly to us, as well as data automatically collected when you use our Website or Services.

a. Information You Provide

Personal details: Name, email address, phone number.
Booking details: Date, time, and location of luggage drop-off/pick-up.
Payment details: Cardholder name, payment method, and transaction information (processed securely through third-party payment providers).
Communication data: Messages or emails you send to us (e.g., customer support).
Partner details (for retail partners): Business name, contact person, address, and bank details for commission payments.

b. Information Collected Automatically

Device and browser data: IP address, browser type, operating system, and device information.
Usage data: Pages visited, time spent, and interactions with our site.
Cookies: Small text files stored on your device to enhance your browsing experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

Provide and manage your bookings.
Communicate booking confirmations, updates, and support.
Process payments securely.
Manage relationships with our retail partners.
Improve our website and service experience.
Comply with legal obligations and prevent fraud or misuse.

3. Legal Basis for Processing

Contractual necessity (to provide our services).
Legitimate interests (to improve services and security).
Consent (for marketing communications and cookies).
Legal obligation (to comply with financial or regulatory requirements).

4. How We Share Your Data

We only share data when necessary:

Retail partners: To manage your luggage drop-off and collection.
Payment processors: To complete secure transactions.
Service providers: For hosting, analytics, or customer support.
Authorities: When required by law or to prevent fraud.

We never sell your personal data.

5. Data Retention

We retain your information only for as long as necessary to:

Fulfil the purpose it was collected for.
Comply with legal, accounting, or reporting requirements.

When no longer needed, your data is securely deleted or anonymised.

6. Data Security

We use industry-standard encryption, firewalls, and access controls to protect your personal data. However, no online service can be completely secure, and we cannot guarantee absolute security.

7. Your Rights (Under UK GDPR)

You have the right to:

Access your personal data.
Correct or update inaccurate information.
Request deletion of your data (“right to be forgotten”).
Withdraw consent (for marketing or cookies).
Request data portability.
Object to processing on legitimate grounds.

To exercise any of these rights, email us at: privacy@lockrly.com

8. Cookies Policy

We use cookies to:

Improve website functionality.
Analyse site traffic and performance.
Personalise user experience.

You can disable non-essential cookies anytime in your browser settings. For details, see our [Cookie Policy].

9. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions, complaints, or concerns about your data, contact us at:

privacy@lockrly.com

Lockrly Ltd, London, United Kingdom